faqs

Do you have a real shop?

Yes we have! Visit us at BLOK24 skateshop, Zangersbos 24, 8211 Aartrijke

Are you skater owned?

Yes we are and the second generation is kickin it!

Why is everything in English?

Because it's to complicated to put it in Dutch, French and German... But we can communicate with you in "Nederlands", "Français"or English. If something is not clear pleas contact us at charlie@blok24.be

SHIPPING AND DELIVERY

Shipment Methods?

We currently offer standard shipments, Mainly Bpost.

WHERE CAN I CHECK PRICES AND SHIPPING INFORMATION?

Visit Shipping.

HOW CAN I TRACK MY ORDERS?

We will give you a tracking number and within the carrier page you will be able to track your order.

CAN I SEND MY ORDER TO SOMEONE DIFFERENT, TO ANOTHER ADDRESS AND/OR TO ANOTHER COUNTRY?

You can send your order to someone different or to another address and also to another country within the list of countries authorized to send.

A PRODUCT IS MISSING IN MY ORDER. WHAT SHOULD I DO?

Please contact charlie@blok24.be

WHAT ABOUT INTERNATIONAL SHIPPING AND INTERNATIONAL RETURNS?

See section of shipping and returns or contact us at charlie@blok24.be

ORDERS

HOW DO I ORDER ONLINE?

You can make an order easily by following these steps:
1. Search, choose and add to the shopping cart your favorite product
2. Select the shipping and payment method to complete the order
3. You will receive confirmation by email

MY ORDER WAS NOT PROCESSED PROPERLY, BUT THERE IS A PENDING CHARGE WITH MY BANK/CARD HOLDER, HAS MY ORDER EXPIRED?

The short answer is that if you did not receive an email confirmation from us showing the details of your order, the order was not released from our payment gateway. If there is a pending charge on your card, contact your bank or card holder to remove the pending charge from your account, as there is nothing we can do to reverse it unless the charge has been removed from our payment gateway.

HOW WILL I KNOW THAT YOU HAVE RECEIVED MY ORDER?

After confirming the order, you will receive a confirmation email generated automatically from our online store BLOK24.

YOUR ORDER HAS BEEN MADE. WHAT DOES IT MEAN THAT THE ORDER IS BEING PROCESSED?

Your items will be sent by our warehouse team. Once you have sent your order, you will receive an email with a tracking number. In case of cancellation, you will be notified by email and refunded with the corresponding amount.

I HAVE NOT RECEIVED ANY CONFIRMATION EMAILS. WHAT SHOULD I DO?

First, check your junk email box. If you have not received the confirmation email yet, please contact charlie@blok24.be

CAN THE ORDER BE CANCELLED OR MODIFIED ONCE IT HAS BEEN COMPLETED?

Once the payment has been accepted you can no longer modify the order. Please contact charlie@blok24.be

PROMOTIONAL CODES

WHAT IS A PROMOTIONAL CODE?

Promotional codes are custom codes, issued on special occasions, that allow you to take advantage of exclusive promotions on services and products offered in the BLOK24 online shop.

RETURNS AND REIMBURSEMENTS

WHAT IS YOUR WARRANTY POLICY?

BLOK24 will guarantee all your products against any manufacturing defect. We check all products before shipping. However, consumers must realize that the products we sell are designed and developed specifically for skateboarding and therefore, failing cannot guarantee normal wear and tear of daily use. Send an email to charlie@blok24.be to get help with manufacturing defects.

HOW DO YOU HANDLE RETURNS?

For online purchases from the BLOK24 webshop, see our Returns link.

I HAVE RECEIVED A DEFECTIVE OR INCORRECT PRODUCT. WHAT SHOULD I DO?

Follow the instructions in the section returns or contact us at charlie@blok24.be

CAN YOU MAKE CHANGES?

Yes. See Change policy.

I HAVE BEEN REIMBURSED AN INCORRECT AMOUNT. WHAT SHOULD I DO?

Please contact: charlie@blok24.be

HOW DO I KNOW THAT YOU HAVE RECEIVED MY RETURNED PRODUCTS?

As soon as we receive your refund we will notify you by e-mail.

ARE THE SAME PRODUCTS SOLD IN THE STORE?

BLOK24 online Shop presents the complete line up.

MY ACCOUNT AND NEWSLETTER

WHAT IS YOUR PRIVACY POLICY?

The personal information you share with us is completely confidential. Your privacy is important to us and we won't disclose or sell the information provided. Our promotional e-mail is optional and you can cancel the subscription at any time. For more information, please read our Privacy policy.

WHAT ARE THE ADVANTAGES OF REGISTERING FOR BLOK24?

If you register to BLOK24 online shop, you will have many advantages: You can customize and manage your profile, save different shipping addresses, receive promotions, make your online purchase faster and have speciasl deals.

DO I HAVE TO CREATE AN ACCOUNT TO BUY ONLINE?

No, could be the express check out option.

HOW DO I CHANGE MY FAIL ACCOUNT DATA?

HOW DO I CANCEL MY FAIL ACCOUNT?

Please contact our customer service by writing to charlie@blok24.be

PAYMENTS AND SECURITY ON THE WEB

IS IT SAFE TO BUY ONLINE AT BLOK24?

We guarantee high data protection in our online store BLOK24. All credit and debit card transactions are processed by Mollie.

IS VAT INCLUDED IN THE PRICE?

Yes, prices are published with VAT included.

WHY HAS MY PAYMENT BEEN REJECTED?

Your debit or credit card may have been rejected for one of the following reasons: The card may be outdated. Check the validity of your card. You may have entered some incorrect information. Check that you have successfully filled in all the required fields. You may have exceeded your credit limit. Please contact your bank to verify that you have not exceeded the authorized purchase limit.

GENERAL

HOW CAN I CONTACT BLOK24 CUSTOMER SERVICE?

You can contact us by e-mail at charlie@blok24.be